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Taixing Petroleum Machinery Co., Ltd.>>  Company News
  Responsibility and right

General Requirements of Measurement, Analysis and Improvement
To ensure the product conformity and process improvement, the measurement, monitoring, analysis and improvement activities shall be specified, planned and implemented. This shall include determination of applicable methods, including statistical techniques, and the extent of their use. The purposes of measurement, analysis and improvement are:
(1) to demonstrate conformity of the product,
(2) to ensure conformity of the quality management system,
(3) to continually improve the effectiveness of the quality management system.
To ensure the conformity of product, quality management system, process and continual improvement, when specifying, planning and implementing the measuring and monitoring activities, appropriate measures shall be taken to measure and monitor the results of these activities.

Monitoring and Measurement
Customer Satisfaction
To measure the customer satisfaction to assess the performance of quality management system of the company, and to evaluate the effectiveness of the quality management system and identify the improve opportunities.
It is applicable within our company to customer satisfaction surveys, customer data on delivered product quality, user opinion survey, lost business analysis, compliments, warranty claims and dealer reports.
 The Marketing Dept. is responsible for contacting with customers, organizing to deal with customer complaints and opinions, to measure the extent of customer satisfaction, determine the customers’ requirement and potential needs.
 GQMO is responsible for analyzing the customer feedback, determine the responsible departments and supervise the execution.
 Our company shall establish TSQP 21-01 Control Procedure for Customers’ Satisfaction Surveys to control customers’ satisfaction surveys.
Control Requirements
 Collect, analyze and deal with customer information, thus determine the trend of extent of customer satisfaction.
 The Marketing Dept. is responsible for monitoring the information of customer satisfaction or dissatisfaction, which is the measurement of the performance of quality management system. The salesmen of our company, bu use of various activities, get to know the market situation and the trend of the customer requirements. The Marketing Dept. shall actively communicate with the customers, directly visiting the customers or using the investigation forms, to collect the customer feedback and pass them to GQMO.
 The Marketing Dept. shall establish the customer files, recording in detail the customer name, address, telephone, contact person, type, specification and quantity of the order products, feedback after using our products, to learn the customer’s order trend and prepare for service in time.
 The Marketing Dept. shall appoint a responsible person to record, collect, pass and reply the customer consultations and suggestion from the face-to-face interview, letters, telephone or fax.
 The Marketing Dept. shall solicit and sort out the information of product usage and opinions, formulating the Sold Product Quality Report and passing it GQMO for analysis, according to which, GQMO shall determine the corrective and preventive measures and instruction the related departments to carry out the implementation. GQMO shall verify the results of corrective and preventive measures taken. The Marketing Dept. shall give the feedback of handled corrective and preventive actions to the customers.
 The Marketing Dept. shall annually send “Customer Satisfaction Investigation Form” to customers to investigate the customer satisfaction with our products and service, collect related opinions and suggestion, which shall be passed to GQMO for statistical analysis. GQMO shall determine the customer requirements and expectations and the improvement opportunities of the company according the analyzed results, and get the qualitative and quantitative results. Corrective and preventive actions shall be taken, and the results of which shall be verified.
Internal Audit
Systematic and independent internal audits are carried out as scheduled to assess if quality activities and their results are conforming to requirements of quality management system and to validate effectiveness of quality management system.
It is applicable to the internal audit of the quality management system of our company, covering all the products, processes and quality activities of our company.
The Management Representative is the authority responsible for internal audit. The GQMO is the function department of internal audit.
Control Requirement
Our company shall establish TSQP17-01Control Procedure for Internal Quality Audit to control internal audit
 The GQMO is responsible for constituting “Annual Plan of Internal Audit” and organizing its execution after the Management Representative approves it.
 Internal audit shall be conducted at least once a year and the audit shall cover all elements of the quality management system and all departments defined in API Spec Q1 (8) (8) and ISO9001:2008 Standard.
 The Management Representative shall appoint the internal audit team leader and members. Auditors must have received special training, have passed examinations, and have got qualification certificates. The results of previous audits shall also be audited.
 Internal audit shall be carried out by personnel independent of those having direct responsibility for the activity to be audited to ensure internal audit independent and not to be disturbed.
 For every audit, the audit team leader shall formulate the “Execution Plan on Internal Audit”, in which concrete work and schedule is arranged. The plan shall be executed after the Management Representative’s approval.
 Internal audit shall be base on facts, and put attention on past non-conformance or verify points focused on past.
 When the internal audit is finished, the internal audit team leader shall establish the audit report. After the Management Representative’s approval, it will be dispatched to the leader of the company and audited departments. The report of internal audit shall be submitted as the main input information of the management review.
 For nonconformities found in the internal audit, the function department concerned shall take actions according to TSQP14-01 “Procedure for Control of Corrective and Preventive Action”. The GQMO shall organize to carry out the verification of the implementation results of corrective actions taken. The Management Representative shall organize to carry out the verification of the implementation results of corrective actions taken by the GQMO. The correction, traceability and verification for non-conformance shall be complete within specified period.
 Revision of quality management system documents or technical documents resulting from corrective actions taken shall be performed according to TSQP05-01 “Procedure for Document and Data Control”.
 Internal audit plan, report, various records, corrective actions and implementation results, verification data shall be collected and maintained by the GQMO.
 Internal audit shall be carried out according to TAQP17-01 “Procedure for Control of Internal Audit”.
Monitoring and Measurement of Processes and Product
Our company shall apply suitable method to monitor and measure the quality management system processes, to demonstrate the ability of the processes to achieve planned results. To monitor and measure the characteristics of the company products to verify that product requirements have been met.
It is applicable to the validation of the capability of processes continually meeting the intended requirements, and to the monitoring and measurement of raw materials for production, products in process and the finished products.
 The GQAO is responsible for monitor and measure the quality management system processes.
 The Inspection Dept. is responsible for the monitoring and measurement product.
Control Requirement
(1) Monitoring and measurement of processes
 The monitoring and measurement of processes shall aim at the each process of the quality management system of our company, including all processes planned according to the product characteristics by the company which shall be identified by the Production Dept.
 The purpose of monitoring and measurement of processes is to verify whether the process has the capability to continually meet the intended requirements. Thus, each process related to quality shall have its own concrete quality objectives according to the general objectives of the company. The realization situation of objectives shall be checked through the monitoring and measurement of processes. Emphasis shall be laid on the measurement of key processes of product realization, collecting and analyzing the related data and information, and clarifying the relationship between the process quality and process capacity, to determine the opportunities for corrective and preventive actions, and to carry out the improvement actions, and the follow-up verification.
 The applicable measurement methods shall be selected according to the characteristics of processes, such as internal audit, process audit, process efficiency evaluation and etc.
 The applicable statistical methods shall be selected, such as sampling inspection, control figure, process capacity analysis and etc., in the monitoring and measurement of processes and the follow-up actions taken.
(2) Monitoring and measurement of product
Our company shall establish TSQP 10-01 Control Procedure for Monitoring and Measurement of Products to ensure products conform to requirements.
 The Tech Dept. is responsible for drafting various inspection instructions, clarifying inspection points, inspection frequency, sampling methods, inspection items, inspection methods, conclusion evidence, the monitoring and measuring device to be used and etc., all as the evidence of monitoring and measurement of product.
The Inspection Dept. is responsible for monitoring and measurement of product in accordance with inspection instructions. When necessary, the product audit shall be carried out monthly to further monitor the product stability.
For receiving inspection of all the purchased materials, the store-keeper shall check the Delivery Note, to confirm the material name, specification, quantity and undamaged packaging. The inspector shall carry out the full or sampling inspection, which shall be recorded and identified. Only and inspected and qualified products can be put into the storehouse. Nonconforming product shall be dealt with according toTSQP13-01 “Procedure for Control of Nonconforming Product”.
The product shall be held until the required inspection and tests have been completed or necessary reports have been received and verified except when product is released under positive recall procedures.
When the purchased product or externally-produced product is released for urgent production purpose prior to inspection and testing, it shall be approved by the Vice-General Manager (Technology Quality), and identified obviously and recorded, to permit immediate recall and replacement in the event of nonconformity to specified requirements.
Inspection and testing records shall identify the inspection authority responsible for the release product.
Personnel other than those who performed or directly supervised the production of the product shall perform final acceptance inspection at planned stages of the product realization process.

Control of Nonconforming Product
To identify and control the nonconforming product to prevent unintendd use or misuse of nonconforming product.
It is applicable to the control of nonconformity of raw materials, in-process products, finished products and delivered products.
The GQMO is the function department of control of nonconforming product.
Control Requirement
Our company shall establish TSQP 13-01 Control Procedure for Non-conformance Products to ensure product which does not conform to products requirements is identified and controlled to prevent its unintended use or delivery.
 The Inspection Department is responsible for identifying and marking nonconforming product. The responsible department shall segregate the nonconforming product to prevent unintended use.
 The GQMO shall organize the Technology Dept., Inspection Dept. and the responsible departments to review nonconforming product. The Technology Dept. is responsible for putting forward advice on disposition, and the responsible department is responsible for disposition according to the review results. (The Purchasing Dept. or Production Dept. is responsible for disposing nonconforming purchased products.) When dispute among departments on review results occur, the Vice General Manager (Technology Quality) shall coordinate or adjudicate it. Disposition of nonconforming product may be:
a. take effective action to eliminate non-conformance such as repair;
b. repaired with or without repair by concession;
c. degraded for other application;
d. reject or discard.
 The process of evaluation and disposition of nonconformities shall include one or more of the following:
a. Accepting materials or products that do not satisfy manufacturing acceptance criteria provided:
1) Materials or products satisfy the design acceptance, or
2) The violated manufacturing acceptance criteria is categorized as unnecessary to satisfy the design acceptance criteria, or
3) Materials or products are repaired or reworked to satisfy the design acceptance criteria or manufacturing acceptance criteria, or
4) The original design acceptance criteria are revised according to the design control regulations, and the materials and products satisfy the revised design acceptance criteria.
5) If product with API monogram is detected nonconformance, this product shall be eliminated the API monogram and marked non-conformance and be handled as non-conforming product.
b. Materials or products that do not meet the requirements of item a, they shall be rejected or scrapped.
 Repaired or reworked nonconforming product shall be inspected again.
 When required by the contract, the acceptance by concession shall be agreed by the customer. The description of nonconformities and repairs shall be recorded to denote the actual condition.
Disposition of field nonconformities
When nonconforming product is detected to be used in field service, our company shall assess the non-conformance product and take necessary action including repair, rework, release with concession, discard, change for new or make compensation.
For any nonconformance products, personnel related shall report to the GQMO immediately. The important nonconformities shall be reported to the General Manager concurrently. The company shall organize relevant personnel to investigate, analyze and dispose in field and to submit investigation and analysis reports. If necessary, corrective or preventive actions shall be taken to avoid repeated occurrence of same problem or possible occurrence of potential problem. Product with API monogram is detected non-conformance, the authorized personnel shall eliminate API monogram.
Customer notification
The organization shall notify customers in the event that product which does not conform to design acceptance criteria has been delivered. The organization shall maintain records of such notifications.
 Control procedure shall be performed according to TSQP13-01 “Procedure for Control of Nonconforming Product”.

Analysis of Data
To determine, collect and analyze appropriate data to demonstrate the suitability and effectiveness of the quality management system, to assess and identify the improvement opportunities.
It is applicable to the determination, collection and analysis of the data generated as a result of monitoring and measurement and from other relevant sources.
Copany shall establish and maintain Statistics Technology Control Procedure to ensure and control the application of such technology.
a. The GQMO is responsible for planning and managing the transmission, analysis and handling of the relevant data from inside and outside of the company, including selecting the appropriate statistical techniques, organizing the training concerned and supervising the execution efficiency.
b. Every department is responsible for the collection, transmission and exchange the related data, and the selection and application of the statistical techniques in their own department.
Control Requirement
Our company shall establish TSQP22-01Control Procedure for Statistics to analysis data.
a. The data collected by the company shall be directly related to the evaluation of the quality management system and the identification of improvement opportunities. The data shall include:
1) the extent of customer satisfaction and dissatisfaction,
2) conformity to product requirements,
3) characteristics and trends of processes and products including the potential problems and the opportunities for taking preventive actions,
4) related data of suppliers’ product and processes.
General Manager
1.The highest manager of the company, responsible for formulating the quality policy and objectives, and approving the quality manual.
2.Appointing the Management Representative, determining responsibility and authority of every Vice-General Manager and every function department, providing every department with necessary resources to ensure normal operation of the quality management system.
3.Holding management review regularly to validate continuing suitability, adequacy and effectiveness of quality management system and improve it.
4.With the aim of enhancing customer satisfaction, communicating to all the working staffs the importance of meeting customer as well as statutory and regulatory requirements.
5.Responsible for ex-factory product quality.
Vice-General Manager (Technology Quality)
1.With the leading of the General Manager, in charge of the Technology Department, Inspection Department, General Quality Management Office, Education Department.
2.Responsible for organizing design, development and research of new products to ensure quality of new products to meet with intended requirements.
3.Responsible for organizing disposing of important technology quality problems during production, stabilizing and improving quality of old product.
4.Responsible for organizing monitoring and measurement of product, to ensure the product quality in conformance with the specified requirements.
5.Responsible for organizing internal audit.
6.Responsible for organizing Education, training and qualification work.
Management Representative
General Manager appointed the Vice-General Manager (Technology Quality) as the Management Representative. Responsibility and authority of the Management Representative are:
1.Responsible for establishing and consummating the quality management system, ensuring its normal operation, maintaining its continuing suitability and effectiveness of quality management system in accordance with ISO9001:2008 specification, ISO/TS 29001, API Spec Q1 (8) and ISO/TS 29001:2007.
2.Responsible for liaison with external parties (customer) on matters relating to the quality assurance, quality management system audit, and product quality audit.
3.Ensuring the promoting of awareness of customer requirements throughout our company, identifying the customer requirements continuously, and organizing to monitor informati9on relating to customer perception as to whether our company has met customer requirements.
4.Reporting the operation conditions of quality management system to the highest manager as base of management review and improvement of the quality management system.
Vice-General Manager (Marketing)
1.With the leading of the General Manager, in charge of product marketing of the company, conducting, coordinating and managing sales personnel.
2.Responsible for coordinating contract review and adjudicating disagreement, dealing with customer complaints.
3.Responsible for organizing collection, arrangement, and analysis of market information, reporting advice on marketing strategy to the General Manager.
4.Responsible for servicing before and after sale, organizing reception and visit of customers, collecting the information of customers satisfaction with product quality and service quality, and dealing with them accordingly.
Vice-General Manager (Production)
1.With leading of the General Manager, in charge of the Production Department, Purchasing Department, Equipment Department, organizing production.
2.Organizing assessment of suppliers, approving list of qualified suppliers.
3.Responsible for quality of purchased material and externally produced parts.
4.Responsible for control of production process.
5.Providing the workshops with the necessary infrastructure and work environment.
General Quality Management Office (GQMO)
1.With the leading of the Vice General Manager (Technology Quality), in charge of the routine management work of quality management system operation of the company. Ensuring the quality management system in normal and effective operation.
2.Responsible for organizing formulation of quality management system documents, organizing their implementation, and management of documents and data.
3.Organizing formulation of the plan of annual internal audits.
4.With the leading of the General Manager and the Management Representative, organizing formulation of the plan of management review so that the General Manager can evaluate the suitability and effectiveness of the quality management system.
5.Assisting the concerned departments in the routine work of resource management.
6.Responsible for the control of the quality records of the company.
7.Responsible for the control of nonconforming products, organizing review of nonconforming products, supervising and urging treatment of nonconforming products.
8. According to market information and customer comments (including customer complaints), organizing field servicing and verification of servicing results.
9.According to product quality trends of the company and quality management requirements, organizing related departments and workshops to apply statistical techniques to analyze process capability and product characteristics.
Technology Dept
1.With the leading of the Vice General Manager (Technology Quality), responsible for design and development work of new product according to “Errands of Product Design” requirements, organizing formulating “Implementation Plans of New Product Design”, responsible for management of product design, drawings and technical documents.
2.Responsible for organizing process design and process facilities design, management of process documents. Responsible for disposing technical quality problems which happen during product machining and using. Organizing tackling key process problem.
3.Participating in analysis and review of nonconforming product, submitting disposing program and advice on corrective action of nonconformities.
4.Participating in the contract review.
Inspection Dept
1.With the leading of the Vice General Manager (Technology Quality), responsible for receiving, process and final inspection, assisting the Technology Dept. to perform product verification.
2.Supervising workshops to produce according to products standards, drawings, process and to maintain the quality records for receiving, process and final inspection.
3.Responsible for management work and periodic checks of inspection, measuring and test equipment.
4.Organizing and conducting inspectors to apply inspection and testing status identification. Responsible for usage and control of API monogram.
Education Dept
1.According to development scheme and actual work requirements of the company, responsible for formulating plans of staff training, Education and qualification, and organizing their execution.
2.Responsible for the maintaining, storage and retrieval of the records of training, Education and qualification.
Production Dept
1.With the leading of the Vice General Manager (Production), organizing establishing production plans of the company, responsible for production dispatch.
2.Responsible for process control quality, organization and examination work of handling, storage, packaging and preservation.
3.Responsible for organizing machining of externally produced parts, investing the quality assurance capability of externally produced parts supplier, selecting the qualified supplier, establishing the qualified supplier list and maintaining the investment and evaluation data.
4.Participating in the contract review and supplier evaluation.
Purchasing Dept
1.Responsible for material purchasing. Performing the investigation on the quality assurance capability of suppliers. Selecting qualified suppliers, establishing the list of qualified suppliers, maintaining data of investigation and assessment.
2.Responsible for sending for inspection, storage, identification, preservation and delivery of purchased materials. Responsible for the regular checking of the storage materials quality.
3.Participating in the contract review and supplier evaluation.
Marketing Dept
1.With the leading of the Vice General Manager (Marketing), responsible for product marketing work, signing product sale contracts, and organizing contract review and contract management.
2.Responsible for service before sales and after service after sales. Helping customer select and use suitable product to eliminate subsequent anxiety. Responsible for storage, preservation and delivery of finished product.
3.In charge of market investigation and research, collecting market information and customer comment on product quality, providing information for new product development, old product Revision and market expansion of the company.
4.Assisting in dealing with customer complaints.
Equipment Dept
1.Responsible for management of equipment, including purchasing, installation, maintenance, canceling and establishing files.
2.Organizing and supervising workshops to strengthen equipment management and organizing accuracy assessment of equipment.
3.Helping every production department perform equipment control of key process, analyze process capability. Ensuring process quality.


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